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Our Services

Our Main Services

Economic services provided by the finance industry, which encompasses a broad range of businesses that manage money, including credit unions.

Managed Services

We create plans, strategies, and techniques targeted at transitioning your organization from its present state to a stage where you are secure enough to tackle challenges. We also monitor, track, alert, and troubleshoot potential issues before they become a bigger problem. Our team of specialists provides complete operational assistance to guarantee that your company's operations are secure and cost-effective. We handle the day-to-day running of activities so that you can focus on achieving more important and strategic goals. Our managed services are fully equipped to assist you in producing optimum return on technical investment and provide assistance to your company whenever and wherever you need it. Some of our Managed services covers telephony, teleconferencing, Software Development , Network Security, Unified Communication and Collaboration and Cyber Assurance and we put all effort into ensuring that your security is assured. One of the measures we take for Voice Security is by Leveraging SecureLogix for Spam Call Blocking to help stop automated and Spam calls.

Voice Over IP/Telephony Service

We focus on managing your telephone system to ensure there is proper communication and coordination in the organization. Whether you operate a simple or complex communication system, you can always trust us to deliver. On our quest to giving you the best, we work with trusted and renowned vendors. They include CISCO Systems, Zoom, Avaya Systems, Oracle SBC/ECB, Secure logix, Nectar and Intrado EGW for E911.

Web design and Content writing

We are Creative Freelance Web Design, UI/UX Design, and WordPress Agency. We are insanely passionate about designing beautiful, intuitive, and functional websites that live on the internet. we very well understand and respect the individual needs of every client and work together to come up with the most innovative and productive solutions. Ensuring customer satisfaction by delivering exceptional results on time is our main priority.

Enhanced Maintenance Services (EMS)

We prioritize issues in a multi-vendor environment, detect bugs and resolve them, reduce the amount of time your IT system is down and reduce the maintenance stress on your IT team. With just one call to our customer care support team, our clients have the opportunity to streamline their support experience for a multi-vendor environment. Our technical team is available 24 hours, seven days a week to provide preventive, corrective, and any other type of maintenance required. Let us assist you with improving system performance, bridging knowledge gaps with basic and advanced system training, identifying process efficiencies, and simplifying day-to-day operations.

Network Assessment

Our assessment covers Unified Communication and Collaboration, Network Security, Cyber security, On-Premise Infrastructure/ Cloud Solution readiness and optimization. We are careful about data and sensitive information, putting safety first in everything. Knowing what is in the Cloud or accessible on the Internet gives you an edge over hackers and infiltrators. This is why we thoroughly evaluate services, DNS architecture, VPNs, and other known vulnerable points and run background checks on exposed external sources.

EXECUTED / ONGOING PROJECTS

- Conversion of Legacy Nortel/ Avaya to Cisco Voice Over IP ( leveraging suites of Cisco Hardware Cisco UCS, CUC/CUCM ver 10.5-ver 14 - Campus Wide deployment/Implementation of Cisco Jabber Solution (Jabber on iPhone, Android and Windows Laptops) for Remote Workers - Bulk deployment of Cisco SIP phones at Airports, Hospitals, Hotels, Energy/Utilities Company - Verizon TSO Projects at high net worth Financial/Large Health care - SIP migration leveraging Oracle ACME SBC/ECB - Cisco Webex Cloud Deployments for Hybrid Calling for Remote Workers - ISE/TACACS Implementation - Upstream Core Network Architecture/ Design Review and Network Hardening - Fax OverIP deployment leveraging Xmedius and RightFax to replace legacy POTS Line - Video Conferencing solution leveraging Webex Board MX800/MX700/SX10 Touch panel with CVI (InterOps for MS Teams and Zoom Meeting One Button to Push Meeting Join) - MS Teams board, Crestron and BlueJeans AV Conferencing solution - VMWare Build Esxi6.x projects - Upgrades of Cisco Analog VG224 to Analog VG310/VG320/VG350 with Integration/Port configuration in CUCM - Cisco Voice Cube IOS Configurations ISR 4400, 4300 series - Network Penetration Testing and Cyber Assurance/Resilience Testing - Intelepeer, AT&T, Verizon SIP Project - AT&T, Verizon PRI Activation and Circuit Turn Ups - Maintenance Agreements for Troubleshooting SIP/PRI/Legacy Fax/Fax over IP issues - Cisco Contact center PCCE project(CVP/Finesse) - Help desk Call center Agents Recording using Zoom/Calabrio for Hospitals/Emergency Services and Port Authorities - E911 leveraging INTRADO or Cisco CER for large campus or legacy POTS/PRI for small sites - Network Hardware/Voice Network Performance monitoring leveraging Cisco RTMT, Solarwind, Splunk - Ongoing training of our customer on how to use Solarwind, RTMT, Jabber, Webex Control Hub

SOLARWINDS/ SALESFORCE/ SERVICE NOW/ CONNECTWISE CONSULTANCY

MetroLink is a Solution Partner that works with small ad Medium business enterprise and their management team to deploy/integrate ConnectWise Manage, Splunk, SolarWinds, Salesforce, Network Automation and Service Now in their organization, we also provide continuous long term support over time depending on the mutual contractual agreement to ensure that the business gets the full advantage of Agile Systems/Network Management and Systems Performance monitoring, Work Force/CRM platform. We are committed to long term relationships, and would provide on-going support to our clients after the completion of the project.

Training & Support

We’re not done until your staff are trained, we know that the key success factor in every project we partner with you on is getting every stakeholders informed all step of the way. Before we hand over your system we will train your staff on how to use the system seamlessly with hands on support to insure they perform their functional role with clarity of purpose of every deployed solutions/applications features.

AWS

IT Services including Analytics, Application Integration, Business Productivity, Remote Computing systems, AWS Containers, Customer Engagement, Database via AWS, AWS Developer tools, End User ComputingFront-End Web & Mobile with AWS Connection products/Solutions, Game Tech, Internet of Things, Machine Learning, Management & Governance, Media Services, Migration & Transfer, Networking & Content Delivery through AWS, Robotics, Enterprise Security, Identity, & Compliance, Serverless Infrastructures and Storage.

EXECUTED PROJECTS

  • Conversion of Legacy Nortel/ Avaya to Cisco Voice Over IP ( leveraging suites of Cisco Hardware Cisco UCS, CUC/CUCM ver 10.5-ver 14.
  • Campus Wide deployment/Implementation of Cisco Jabber Solution (Jabber on iPhone, Android and Windows Laptops) for Remote Workers.
  • Bulk deployment of Cisco SIP phones at Airports, Hospitals, Hotels, Energy/Utilities Company.
  • Verizon TSO Projects at high net worth Financial/Large Health care.
  • SIP migration leveraging Oracle ACME SBC/ECB.
  • Cisco Webex Cloud Deployments for Hybrid Calling for Remote Workers.
  • ISE/TACACS Implementation.
  • Upstream Core Network Architecture/ Design Review and Network Hardening.
  • Fax OverIP deployment leveraging Xmedius and RightFax to replace legacy POTS Line.
  • Video Conferencing solution leveraging Webex Board MX800/MX700/SX10 Touch panel with CVI (InterOps for MS Teams and Zoom Meeting One Button to Push Meeting Join).
  • MS Teams board, Crestron and BlueJeans AV Conferencing solution.
  • VMWare Build Esxi6.x projects.
  • Upgrades of Cisco Analog VG224 to Analog VG310/VG320/VG350 with Integration/Port configuration in CUCM.
  • Cisco Voice Cube IOS Configurations ISR 4400, 4300 series.
  • Network Penetration Testing and Cyber Assurance/Resilience Testing..

ONGOING PROJECTS

  • Intelepeer, AT&T, Verizon SIP Project.
  • Maintenance Agreements for Troubleshooting SIP/PRI/Legacy Fax/Fax over IP issues.
  • AT&T, Verizon PRI Activation and Circuit Turn Ups.
  • Cisco Contact center PCCE project(CVP/Finesse).
  • Help desk Call center Agents Recording using.
  • Help desk Call center Agents Recording using Zoom/Calabrio for Hospitals/Emergency Services and Port Authorities.
  • E911 leveraging INTRADO or Cisco CER for large campus or legacy POTS/PRI for small sites.
  • Network Hardware/Voice Network Performance monitoring leveraging Cisco RTMT, Solarwind, Splunk.
  • Ongoing training of our customer on how to use Solarwind, RTMT, Jabber, Webex Control Hub.
  • Extensive training for WebEx Site Administrator using Control Hub / Desktop Application etc.
  • Cisco WebEx Teams, WebEx Meetings and WebEx Calling Architecture Review for UC Cloud Migration.
  • WebEx Troubleshooting and Varying Deployment models in the Enterprise Network.
  • Windows AD Server Build / CUCM LDAP / VCS Integration.
  • WebEx Team and WebEx Meetings Audio Troubleshooting.
  • WebEx Cloud Calling, Connect and Hybrid Webex Calling Audio Troubleshooting.
  • On Premise VCS/Expressway, WebEx Video Platform and WebEx Video Mesh Integration.
  • Jabber Calling/Messaging and Telepresence Management Suite (TMS) Integration/Support.
  • WebEx Teams Calling with Cisco Call Manager Support.

Strategic Planning

The concept of strategic planning focuses on achieving your company’s goals and integrating all internal factors and departments, employees, and workers to achieve the stated vision, mission, and objectives.

Many people go about strategic planning the wrong way- following the generic method of creating checklists, milestones, and more. Here at Metrolink, we bring people, business needs, and support strategies to develop an effective technology plan.

Our strategy techniques cover-

  • Strategy planning
  • Strategy formulation
  • Strategy implementation
  • Strategy evaluation.

We help companies and organizations formulate tactics, improve relations, and realize better results using logical and systematic approaches.

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FAQ,s

Most businesses with limited IT personnel or undergoing staff restructuring turn to managed service providers as a cost-effective solution to manage their IT infrastructure.

You can save your business from avoidable tech problems by outsourcing your IT processes to these MSPs. This allows you to focus more on other vital aspect of running the business.

Below are some of the reasons why outsourcing your IT operations is ideal for your company.

Most MSPs make use of a centralized data center to manage your servers and data application. This gives your authorized staffs better visibility and faster accessibility to companies’ data from the comfort of their spaces.

Your executives and employees would benefit from the centralized system, with the greater access to company’s data.

In addition, MSPs offers secure web and mobile access points which allows your staff to work on the go.

Another major advantage of adopting managed services to manage and monitor your IT operations is the guarantee of up-to-date IT systems without any financial risk or additional cost attached.

If you choose the right MSP, you can be rest assured your IT systems are best-in-class and continually upgraded—without having to break the bank.

An effective MSP should be able to predict and carry out preventive measures against future technical issues.

This is achieved through frequent assessment of various parts of IT such as security, network, applications, and hardware alerting you in case of any abnormalities or impending problems.

The main goal of hiring  an external company to manage your IT system is to prevent a problem from happening in the first place and not to fix them.

While many still believe that your level of data security is at risk when you outsource to a third-party company, it’s just a general misconception. MSPs adopts strict data management and safety practices plus robust recovery and backup systems that enable them to better secure your data even more than having a team of in-house IT personnel. 

There’s lesser chance of a system failure occurring as there are monitoring systems in place to address the issue before it becomes a problem.

Managed services consist of various IT services, each working differently from the other. However, while the maintenance, management, and setup of each service are done independently, the process might overlap at some point.

Metrolink offers top-notch teleconferences services with our top-of-the-line video conferencing software.

Visual communication, especially in this 21st century, is very effective and comes with a lot of advantages over other forms of communication. 

Metrolink provides users with impressive features such as mobile applications, video phones, and telepresence systems for your video conferences. These help you to easily create high-quality teleconferences anywhere, anytime. Our services are highly reliable and high-quality customer support—a team of professionals—is available for your technical needs.

Lastly, we offer different video conferencing solutions such as Microsoft Team, Zoom, WebEx Board/Desk Pro and CVI Integrations, BlueJeans, Microsoft Lync/Skype for Business, Q-SYS/QSC Video Integration on CUCM and many more.

Managed network services refer to the services, functions, and networking applications that businesses outsource to a managed services provider who helps in operating, monitoring, and maintaining them remotely.

Some of our managed network services include software-defined WAN (SD-WAN) connections, basic network access, virtual network services, and transport services (traditional leased LAN and WAN lines).

In addition, we also offer virtual private networks (VPNs), managed security firewalls, network administration, unified messaging, and WAN optimization.

Clients Feedback

Our Clients Reviews

Testimonials from customers who are satisfied with services have been effectively used in marketing for as long as marketing has existed.

Being a company's director requires maximum attention and devotion. This was exactly what I felt when turned to your products and services. All our questions and inquiries were answered effectively and right away. Our website has never looked better, ever. Thank you.

    Lisa Larson
    Lisa Larson

    Company Director

    You never know what is gooing to happen until you try. But let me tell you that taking risk with these guys was totally worth it. Now we are a regular client, and this was probably the best decision we ever made! Our company appreciates your assistance and great work!

      James watson
      James watson

      Senior Manager

      Highly recommend these guys to everyone who is in search of fresh ideas, quality products and excellent customer support. You will be able to find what you need and more right here with no hassle. Thanks for your time and efford toward our project. We will stay in touch!

        Chris Doe
        Chris Doe

        Startup Seo

        I enjoyed working with you guys very much! No matter what issues or questions popped up, you were always there to assist. I appreciate your service, quality products and professional approach in every aspect. Keep up the excellent job and let us know what comes next!

          Susan Smith
          Susan Smith

          Handmade Designer